Refund and Returns Policy

We sincerely hope that you will be totally happy with your delivery. Sometimes, however, your order might not be as you expected. Sometimes things get damaged in transit. Please get in touch as soon as possible and we will rectify the situation. In the unfortunate event that you are sent the wrong product/s or product/s missing, please contact our friendly customer care team and we will arrange a refund. Please choose your products carefully as we do not give refunds or credits if you change your mind or make the wrong decision. We will meet our obligation under the Consumer’s Guarantee Act 1993.

Refund procedure for unavailable items

In the event that an item is unavailable but paid for at the time of order, a refund will be made back to the original account from which payment was originally made.

Product quality issue

In the unlikely event that you receive a product that has an issue with its quality, please contact our friendly customer care team and we will be happy to assist.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Goods received damaged

Should you receive goods damaged in transit please please contact us within 2 days of receiving the goods and our friendly customer care team will be happy to assist. Please leave the goods in the damaged packaging as they were delivered and send photos. This will assist with any claims.